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Shipping Policy

SHIPPING
We currently ship to Canada and the United States.

As all our products are made in small batches, please allow at least 4 business days for us to process your order and prepare it for shipping. All orders are processed and shipped from our Toronto studio. You will receive a shipping notification once your order leaves our studio.

EXPECT DELAYS: Given the current global situation and continued high skipping volume, shipping delays are expected to continue. For the latest updates from Canada Post on their efforts during COVID-19 - here

How much does shipping cost?

Canada

 Method Cost How long will it take to fulfill my order?
Standard / Lettermail (Untracked)* $5 4 - 6 business days
Standard / Lettermail (Untracked)*
FREE on scrunchie only orders over $50
4 - 6 business days
Expedited Shipping (Tracked) $12 2 - 3 business days
Expedited Shipping (Tracked)
FREE on orders over $100
2 - 3 business days

We ship all lettermail and expedited packages via Canada Post.

*NOTE: We can only ship scrunchies + greeting cards via lettermail shipping. If you add a different type of item to your cart (ex. skincare, candle, pancake mix, etc), shipping will automatically be determined under expedited parcel shipping as these items are too big for lettermail shipping.  

*Lettermail packages can take up to 6 weeks to arrive, depending on where you are located in Canada. Once it has been shipped, there is no way to track where your package is located in transit.

 

United States

 Method Cost How long will it take to fulfill my order?
Standard / Lettermail (Untracked)** $8 4 - 6 business days
Expedited Shipping (Tracked) $15 2 - 3 business days

We ship all lettermail and express packages via USPS.
FREE lettermail shipping on all orders over $50.

**Please note: Lettermail packages can take up to 6 weeks to arrive, depending on where you are located in Canada and the United States. Once it has been shipped, there is no way to track where your package is located in transit.

All shipping fees are automatically calculated at checkout and international packages may be subject to customs fees, which are not included in our shipping rate and are the customer's responsibility to cover.

 

LOCAL PICK UP
We offer local pick up in Nobleton, Ontario and Vaughan, ON.
If you wish to locally pick up your order, pick the "LOCAL PICK UP" option at checkout. We will reach out to you through email once your order is completed. Please allow us 4-6 business days to handcraft your order.

  

PRICE ADJUSTMENTS
We offer Price Adjustments if:

  1. An identical item is marked down within fourteen (14) days of the date of purchase. 

If you believe you are entitled to a Price Adjustment, please get in touch with us - no one likes paying more than they have to! To obtain a Price Adjustment, send us an email at hello@sienavida.ca and attach a copy of your receipt.